Customer Service Representative - Bus Line

Employer

Balwaria Empire Pvt Ltd

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

• Bus company
• Freight company

Tasks

• Assist clients/guests with special needs
• Assist customers in planning travel times and routes
• Cancel or change reservations
• Compute shipping costs
• Issue tickets
• Make and confirm reservations
• Process credit cards, vouchers and other payments
• Provide information on cancellation, late arrival and other policies
• Quote fares and rates
• Trace missing baggage and/or cargo shipments

Computer and technology knowledge

• Central reservation system (CRS)
• MS Excel

Security and safety

Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Combination of sitting, standing, walking
• Fast-paced environment
• Repetitive tasks
• Tight deadlines
• Work under pressure

Weight handling

Up to 23 kg (50 lbs)

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player

Experience

7 months to less than 1 year

Green job

Involves duties and responsibilities that lead to positive environmental outcomes

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

Group insurance benefits

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youths
• Offers mentorship, coaching and/or networking opportunities for youths
• Provides awareness training to employees to create a welcoming work environment for youths

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Facilitates access to Elders who can offer support and guidance to Indigenous workers