Secure Identity and Access Management System (SIAMS)
What is the Secure Identity and Access Management System (SIAMS)? When you go to access the online application, you will first be directed to a Secure Identity and Access Management System (SIAMS) login page. SIAMS provides a single secure, centralized authentication and authorization service to access online systems. SIAMS will provide you with a User ID and a password which will allow you to enroll into online services. Your SIAMS Login becomes a passport to current and future online services offered by Alberta Advanced Education and Technology, associated ministries and associated organizations.
What happens when I register with SIAMS? If you have not previously registered with SIAMS, follow the instructions in order to be issued your SIAMS User ID and password. You can then use your SIAMS User ID and password in the future to access the Students Finance System and other government applications.
I have registered with SIAMS and received my User ID and password. Why am I being asked for personal information in the student funding online application? Registering with SIAMS does not yet mean that you have been given full access to the online application for student funding. To protect your personal information, we require you to provide additional personal information (see the Personal Information section below) in order to enroll in the Students Finance System. However, once you have registered with SIAMS and enrolled in the Students Finance System once, all you need in order to access the online application in the future is to provide your SIAMS User ID, password and Social Insurance Number.
What do I do if I have trouble registering with SIAMS? Contact the Help Desk at:
Why am I being asked for additional personal information? You are being asked for additional personal information so that you can be enrolled in the Students Finance System online services. Your personal information allows us to provide you secure access and to confirm your identity. This information, along with other personal identification data required during the application process, will assist Students Finance in providing the information you are entitled to access.
I have married or changed my name. Which surname should I use? Use the surname you used when you registered for studies with your Alberta kindergarten to Grade 12 school, Alberta post-secondary institution, or when you previously applied for student funding with Students Finance. Once you have submitted your application, advise Students Finance if you changed your maiden name to your married name, or changed your previous name to your current name, to ensure your student funding is issued in your correct current name.
Why am I being asked for cashed student loan information? Information about your cashed student loans is needed to enroll you in the Students Finance System online services. This information establishes your secure access and assists Students Finance in providing the information you are entitled to access. If you have registered with SIAMS and provide cashed student loan information once, you will only need to provide your SIAMS User ID, password and Social Insurance Number to use the Students Finance System in the future.
Where can I find my cashed student loan certificate number and disbursement amount? You can find your cashed student loan certificate number and disbursement amount on your Alberta Student Loan Agreement (Form A) or your Canada Student Loan Certificate of Eligibility (Schedule 1). You can also obtain your Alberta Student Loan Agreement number from your student profile on EDULINX On-line Services.
What if I can't find my cashed student loan certificate? For Alberta Student Loans, contact EDULINX at:
1-866-827-0310 (toll-free within North America)
800-2-529-9242 (toll-free outside North America, plus country code)
PO Box 4030 Mississauga ON L5A 4M4 Toll Free: 1-888-815-4514 (within North America) TTY: 1-888-815-4556 Countries outside of North America: dial international access code + 800-2-225-2501 (toll-free) Countries outside of North America without an international access code: call the Canadian operator at 800-0-800-096-0634, then collect call 905-306-2950.
Alberta High School Diploma Exam Course Information
Why am I being asked for Alberta high school diploma exam course information? Information about your Alberta high school diploma exam courses is needed to enroll you in the Students Finance System online services. This information establishes your secure access and assists Students Finance in providing the information you are entitled to access. If you have registered with SIAMS and provide high school diploma exam course information once, you will only need to provide your SIAMS User ID, password and Social Insurance Number to use the Students Finance System in the future.
What if the Alberta high school I attended is not found in the drop-down list box? Contact the Help Desk at:
How do I specify the Alberta high school I attended? First, select the city where you attended high school; then select the high school you attended.
What are first and second Alberta high school diploma exam courses? Enter two of any of the Alberta high school diploma exam courses you have taken and your final marks for these courses. The marks are recorded on your Diploma Examination Results Statement, your Transcript of Achievement, or your Statement of Courses and Marks.
What is an Alberta high school diploma exam course final mark? The final mark for the Alberta high school diploma exam course is the blended mark from your diploma exam mark and your school awarded mark. You can find the final mark on your Diploma Examination Results Statement, your Transcript of Achievement, or your Statement of Courses and Marks.
Can I apply online if I am attending a school outside of Alberta but within Canada? The school is not on the application institution list. Yes, students studying anywhere in Canada can apply online; however, not all the schools are on the application institution list. If your institution is not listed, you must submit a paper application.
Can I apply online from outside of Canada? Yes, you may apply from anywhere in the world; however, you must be attending a school that is included on the application institution list.
What if I need help with a particular line of the application form? You may click on the help box (top right corner of the screen) at any time and select a specific topic. If further assistance is required, call the Student Funding Contact Centre in Edmonton at 780-427-3722 or toll-free in Canada at 1-800-222-6485.
Can I save the information I have entered on the application form? Yes, your application is saved as a work-in-progress once you exit the system. You can come back at another time to complete the information. However, this information will only remain as a work-in-progress for 7 days after which time it will be deleted.
How do I correct any errors I make when completing the application form? If you have not submitted your application, you may go back to the section in which you made the error and correct the information. If you have already submitted the application, you must complete a paper Change of Circumstance Form for Post-secondary Studies and mail it to Students Finance, PO Box 28000 Station Main, Edmonton, Alberta, T5J 4R4.
How can I check the status of my application? There are several ways to check the status of your application:
Enter the Online Application; go to the Login link, choose either Option 1 or 2, enter your Access Information, and then choose the Application Inquiry option.
NOTE: First-time applicants cannot access the Application Inquiry using Option 1.
Call the Student Funding Contact Centre in Edmonton at 780-427-3722 or toll-free in Canada at 1-800-222-6485. You must have your Social Insurance Number, your Alberta Student Number, and/or your Student Identification Number available.
Do I have to sign the Electronic Confirmation of Financial Information letter? If you apply for student funding online, you must sign and return your Electronic Confirmation (EC) letter immediately upon receipt of your Notice of Assessment. If you do not return the EC letter, funding will NOT be released until the signed declarations are received by Students Finance.
If you received an Alberta Student Loan Relief Benefit (LRB) payment, but did not return the EC letter before the end of your study period, your LRB becomes repayable. Your account will then be forwarded to Service Alberta - Finance Collections, who will contact you to establish repayment options.
What should I do if I am unable to submit the application? First, print a copy of the application so that you do not lose information you have already entered.
Second, call the Student Funding Contact Centre in Edmonton at 780-427-3722, or toll-free in Canada at 1-800-222-6485 to ensure that there are no problems with the system.
What should I do if the information I provided does not allow me to access the Students Finance System online services? Confirm that you have entered your information correctly. If you entered your information correctly, contact the Help Desk or submit a paper application.
If I refuse to provide the required information, can I still access the Students Finance System online services? No. Your personal information, along with other identification data required for the application process, is needed to identify you and give you access to the system.
