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For the most part, however, most companies could use a web site for several reasons. Websites are entry points to communications channels and therefore have many functions, just as the telephone, the entry to a more commonly known communication channel, has several uses. Reasons for a web site include:

  •  
    To attract customers - an electronic brochure.

  • To service customers - any time, any day.

  • To sell to customers - online selling can be easier than in a retail store.

  • To provide information - websites can be specific to a subject.

  • To create a community - online forums exist on every subject imaginable.

 

Case Study - Selling over the Web: The JellyBean Garment Company Ltd.
 
     
 
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