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Job Details

Call Centre Agent - Customer Service

Posted on Feb 23, 2021 by CanaDream Inc

  • Location Wildcat, AB
  • Earnings $16.00 to $20.00 hourly (to be negotiated)
  • Work Hours 40 hours per week
  • Position Seasonal Full Time
  • Vacancies 1  Vacancy
  • Closing Date Mar 09, 2021
Job Requirements

Employer

CanaDream Inc

Languages

B

Education

No degree, certificate or diploma

Language Pairs

French/English

Experience

1 year to less than 2 years

Work Setting

Tourism

Specific Skills

  • Address customers' complaints or concerns
  • Access and process information
  • Receive payments
  • Explain the type and cost of services offered
  • Arrange for refunds and credits
  • Answer inquiries and provide information to customers
  • Receive and log complaints

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Handling heavy loads
  • Attention to detail
  • Hand-eye co-ordination
  • Tight deadlines

Personal Suitability

  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Reliability
  • Organized
  • Punctuality

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Advertised Until

Mar 09, 2021

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Call Centre Agent - Customer Service is part of the following larger National Occupational Classification (NOC).
Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

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