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Job Details

Call Centre Agent - Customer Service

Employer

Recrute Action Inc.

Date Posted

June 20, 2022

Languages

English
  • Location Work from home
  • Earnings $19.00 hourly
  • Work Hours 35 to 40 hours per week
  • Position Temporary Full Time
  • Vacancies 1  Vacancy
  • Closing Date Jul 05, 2022
Job Requirements

Employer

Recrute Action Inc.

Languages

English

Education

Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

Business Equipment and Computer Applications

  • MS Windows
  • MS Word
  • Internet
  • MS Outlook

Work Setting

Insurance company

Specific Skills

  • Address customers' complaints or concerns
  • Access and process information
  • Explain the type and cost of services offered
  • Answer inquiries and provide information to customers
  • Receive and log complaints

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Tight deadlines

Personal Suitability

  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Client focus
  • Organized
  • Punctuality

Workplace information

Virtual job

Screening questions

  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Call Centre Agent - Customer Service is part of the following larger National Occupational Classification (NOC).

Interest Codes

Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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