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Alberta Supports Contact Centre

Toll Free 1-877-644-9992

Job Details

Call Centre Agent - Customer Service

Employer

Donor Direct Consulting

Date Posted

March 11, 2025

Languages

English
  • Location Work from home
  • Earnings $20.00 to $22.00 hourly (to be negotiated)
  • Work Hours 34 hours per week
  • Position Permanent Full Time
  • Vacancies 2  Vacancies
  • Closing Date Apr 10, 2025
Job Requirements

Employer

Donor Direct Consulting

Languages

English

Education

Secondary (high) school graduation certificate

Tasks

  • Answer inquiries and provide information to customers
  • Participate in fundraising activities for charity or non-profit organizations

Computer and technology knowledge

Internet

Type of experience

Call centre

Area of specialization

Fundraising

Security and safety

Criminal record check

Work conditions and physical capabilities

Attention to detail

Own tools/equipment

  • Computer
  • Internet access

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized
  • Reliability
  • Team player
  • Judgement
  • Dependability
  • Honesty
  • Quick learner

Screening questions

  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?

Experience

Will train

Workplace information

Remote

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits

Life insurance


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Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Call Centre Agent - Customer Service is part of the following larger National Occupational Classification (NOC).

Interest Codes

Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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