Call Centre Agent - Technical Support

Employer

Line One

Languages

French

Education

Secondary (high) school graduation certificate

Work setting

Help desk

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Certificates, licences, memberships, and courses 

A+ Certification

Computer and technology knowledge

MS Windows

Type of experience

Call centre

Security and safety

Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail
• Sitting

Own tools/equipment

• Computer
• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting?

Employment terms options

Evening

Experience

1 year to less than 2 years

Employment terms options

• Shift
• Morning
• Night
• Day
• Weekend

Workplace information

Remote

Health benefits

• Dental plan
• Health care plan