Contact Centre Agent - Customer Service
Date PostedOctober 07, 2021
Location Calgary, AB
Earnings $42,000.00 annually
Work Hours 37.5 hours per week
Position Permanent Full Time
Vacancies 1  Vacancy
Closing Date Oct 21, 2021
Secondary (high) school graduation certificate
2 years to less than 3 years
Business Equipment and Computer Applications
- MS Excel
- MS Word
- Database software
- MS Outlook
- Address customers' complaints or concerns
- Access and process information
- Receive payments
- Explain the type and cost of services offered
- Arrange for billing for services
- Answer inquiries and provide information to customers
Security and Safety
Criminal record check
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
Work Location Information
Computer and Technology Knowledge
- Effective interpersonal skills
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
How to Apply
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
Oct 21, 2021
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest in copying information to take orders for goods and services
Interest in speaking with customers to respond to enquiries and emergencies
Interest in investigating complaints and in responding to emergencies
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.
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A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.