Contact Centre Agent - Customer Service

Employer

Blue Ocean

Languages

Bilingual

Education

No degree, certificate or diploma

Work setting

• Private sector
• Telecommunications company
• Tourism
• Private company, corporation or industry

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS PowerPoint
• MS Office

Type of experience

Call centre

Area of specialization

Communications

Security and safety

Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Own tools/equipment

• Cellular phone
• Internet access

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you meet the language requirements listed in the job posting?

Experience

7 months to less than 1 year

Workplace information

Remote

Financial benefits

Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• Parking available

Support for persons with disabilities

Provides physical accessibility accommodations (for example: ramps, elevators, etc.)