Contact Centre Agent - Customer Service

Employer

Underwriting Compliance Services Ltd.

Languages

French

Education

Secondary (high) school graduation certificate

Work setting

• Urban area
• Business sector
• Private sector
• Private company, corporation or industry
• Private business

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office
• Electronic mail

Type of experience

Call centre

Security and safety

Credit check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you meet the language requirements listed in the job posting?

Employment terms options

• Evening
• Flexible hours
• Night

Experience

Will train

Employment terms options

• Day
• Weekend

Workplace information

Remote

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Learning/training paid by employer
• Other benefits