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Job Details

Customer Information Service Representative - Retail

Employer

AvanTech Inc.

Date Posted

September 17, 2022

Languages

English
  • Location Calgary, AB
  • Earnings $21.70 hourly
  • Work Hours 35 hours per week
  • Position Temporary Full Time
  • Vacancies 1  Vacancy
  • Closing Date Oct 15, 2022
Job Requirements

Employer

AvanTech Inc.

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • or equivalent experience

Asset languages

  • Mandarin
  • Cantonese

Tasks

  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Receive and log complaints
  • Sell merchandise

Transportation/travel information

Willing to travel

Work conditions and physical capabilities

  • Attention to detail
  • Work under pressure

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Experience

1 year to less than 2 years

Screening questions

  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Long term benefits

Group insurance benefits


Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Customer Information Service Representative - Retail is part of the following larger National Occupational Classification (NOC).

Interest Codes

Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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