Customer Satisfaction Manager

Employer

Sun Granite & Stone Inc

Languages

English

Education

College/CEGEP

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Conduct performance reviews
• Supervise office and volunteer staff
• Plan and control budget and expenditures
• Leading/instructing groups
• Coaching
• Assign, co-ordinate and review projects and programs
• Arrange training for staff
• Provide customer service
• Organize and maintain inventory
• Plan, direct and evaluate the activities of sales departments in commercial, industrial, wholesale and retail and other establishments
• Organize regional and divisional sales operations
• Establish organizational policies and procedures in relation to sales
• Determine strategic planning related to new product lines
• Lead sales team in building relationships with business clients and manage negotiations of sales contracts
• Recruit, organize, train and manage staff
• Work with the marketing department to understand and communicate marketing messages to the field
• Manage events

Experience

3 years to less than 5 years