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Alberta Supports Contact Centre

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Job Details

Customer Service Adviser

Employer

CARSTAR Olds Inc.

Date Posted

March 03, 2025

Languages

English
  • Location Olds, AB
  • Earnings $20.77 hourly
  • Work Hours 30 to 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Apr 02, 2025
Job Requirements

Employer

CARSTAR Olds Inc.

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

  • Rural area
  • Private sector
  • Business
  • Automobile repair services

Tasks

  • Answer written and oral inquiries
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Perform general office duties
  • Receive and log complaints
  • Receive credit and employment applications
  • Receive payments
  • Explain procedures, risks and benefits to clients

Computer and technology knowledge

  • Internet
  • MS Excel
  • MS Outlook
  • MS Word
  • MS Office

Security and safety

Reference required

Transportation/travel information

  • Own transportation
  • Own vehicle
  • Valid driver's licence

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Repetitive tasks

Personal suitability

  • Efficient interpersonal skills
  • Excellent oral communication
  • Ability to multitask
  • Honesty
  • Quick learner

Experience

Experience an asset

Health benefits

  • Dental plan
  • Paramedical services coverage

Financial benefits

Group insurance benefits

Support for newcomers and refugees

  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

Offers on-the-job training tailored to youth

Support for mature workers

Applies hiring policies that discourage age discrimination

Supports for visible minorities

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)


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Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Customer Service Adviser is part of the following larger National Occupational Classification (NOC).

Interest Codes

Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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