Customer Service Adviser

Employer

VAT CARRIERE

Languages

Bilingual

Education

Secondary (high) school graduation certificate

Tasks

• Develop communication strategies
• Implement communication strategies and programs
• Produce informational materials to increase awareness of services available
• Publicize activities, workshops, meetings and other events for fundraising or information purposes
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Co-ordinate special publicity events and promotions
• Conduct public opinion and attitude surveys
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive payments
• Maintain and manage digital database
• Copywrite
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Student status

Full time enrollment

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Overtime required

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Quick learner

Screening questions

• Are you available for shift or on-call work?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

Experience

7 months to less than 1 year

Workplace information

Remote

Financial benefits

• Bonus
• Commission
• Gasoline paid
• Mileage paid

Other benefits

• Learning/training paid by employer
• Other benefits