Customer Service Agent
Date PostedNovember 03, 2021
Location Calgary, AB
Earnings $36,000.00 to $45,000.00 annually (to be negotiated)
Work Hours 32 to 44 hours per week
Position Permanent Full Time
Vacancies 2  Vacancies
Closing Date Dec 13, 2021
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
2 years to less than 3 years
Business Equipment and Computer Applications
- MS Excel
- MS Windows
- MS Word
- Database software
- MS Outlook
- Address customers' complaints or concerns
- Access and process information
- Sell merchandise
- Receive credit and employment applications
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
- Order office supplies and maintain inventory
Security and Safety
- Criminal record check
- Basic security clearance
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Tight deadlines
Work Location Information
- Effective interpersonal skills
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
How to Apply
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
Dec 13, 2021
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest in copying information to take orders for goods and services
Interest in speaking with customers to respond to enquiries and emergencies
Interest in investigating complaints and in responding to emergencies
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