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Job Details

Customer Service Assistant

Employer

MC Dispatch

Date Posted

June 01, 2021

Languages

English
  • Location Edmonton, AB
  • Earnings $15.00 to $17.00 hourly (to be negotiated)
  • Work Hours 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Jun 22, 2021
Job Requirements

Employer

MC Dispatch

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • or equivalent experience

Experience

2 years to less than 3 years

Business Equipment and Computer Applications

  • MS Excel
  • MS Word
  • Internet
  • MS Outlook

Work Setting

  • Transportation
  • Private sector

Specific Skills

  • Address customers' complaints or concerns
  • Access and process information
  • Receive payments
  • Issue receipts and other forms
  • Explain the type and cost of services offered
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Answer inquiries and provide information to customers
  • Perform general office duties

Security and Safety

  • Bondable
  • Criminal record check
  • Basic security clearance

Transportation/Travel Information

  • Own transportation
  • Own vehicle

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
  • Tight deadlines

Personal Suitability

  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Reliability
  • Organized
  • Punctuality

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Advertised Until

Jun 22, 2021

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Customer Service Assistant is part of the following larger National Occupational Classification (NOC).
Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

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