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Alberta Supports Contact Centre

Toll Free 1-877-644-9992

Job Details

Customer Service Assistant

Employer

Nexus Immigration & Recruitment

Date Posted

May 30, 2024

Languages

English
  • Location Calgary, AB
  • Earnings $20.00 hourly
  • Work Hours 30 hours per week
  • Position Permanent Full Time
  • Vacancies 4  Vacancies
  • Closing Date Jul 12, 2024
Job Requirements

Employer

Nexus Immigration & Recruitment

Languages

English

Education

Bachelor's degree

Tasks

  • Develop all kinds of events for publicity, fundraising and information purposes
  • Develop communication strategies
  • Evaluate communication strategies and programs
  • Implement communication strategies and programs
  • Produce informational materials to increase awareness of services available
  • Publicize activities, workshops, meetings and other events for fundraising or information purposes
  • Train staff
  • Answer written and oral inquiries
  • Assist in the preparation of brochures, reports, newsletters and other material
  • Co-ordinate special publicity events and promotions
  • Conduct public opinion and attitude surveys
  • Gather, research and prepare communications material
  • Initiate and maintain contact with the media
  • Prepare and/or deliver educational, publicity and information programs, materials and sessions
  • Prepare sports, literary, performance or other contracts
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Explain the type and cost of services offered
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Order office supplies and maintain inventory
  • Perform general office duties
  • Sell merchandise
  • Explain procedures, risks and benefits to clients
  • Maintain and manage digital database
  • Write and edit press releases, newsletter and communications materials
  • Copywrite
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support
  • Supervise office and volunteer staff

Computer and technology knowledge

  • Internet
  • MS Outlook
  • MS Office
  • Spreadsheet
  • Electronic mail

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Physically demanding

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

Screening questions

  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?

Experience

Experience an asset


Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Customer Service Assistant is part of the following larger National Occupational Classification (NOC).

Interest Codes

Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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