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Alberta Supports Contact Centre

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Job Details

Customer Service Representative - Bus Line

Employer

Balwaria Empire Pvt Ltd

Date Posted

May 14, 2024

Languages

English
  • Location Fort McMurray, AB
  • Earnings $19.25 hourly
  • Work Hours 32 to 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Jun 13, 2024
Job Requirements

Employer

Balwaria Empire Pvt Ltd

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

  • Bus company
  • Freight company

Tasks

  • Assist clients/guests with special needs
  • Assist customers in planning travel times and routes
  • Cancel or change reservations
  • Compute shipping costs
  • Issue tickets
  • Make and confirm reservations
  • Process credit cards, vouchers and other payments
  • Provide information on cancellation, late arrival and other policies
  • Quote fares and rates
  • Trace missing baggage and/or cargo shipments

Computer and technology knowledge

  • Central reservation system (CRS)
  • MS Excel

Security and safety

Criminal record check

Work conditions and physical capabilities

  • Attention to detail
  • Combination of sitting, standing, walking
  • Fast-paced environment
  • Repetitive tasks
  • Tight deadlines
  • Work under pressure

Weight handling

Up to 23 kg (50 lbs)

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Experience

7 months to less than 1 year

Green job

Involves duties and responsibilities that lead to positive environmental outcomes

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits

Group insurance benefits

Support for newcomers and refugees

  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
  • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Supports newcomers and/or refugees with foreign credential recognition
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

  • Participates in a government or community program or initiative that supports youth employment
  • Offers on-the-job training tailored to youth
  • Offers mentorship, coaching and/or networking opportunities for youth
  • Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

  • Participates in a government or community program or initiative that supports Indigenous people
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

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