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Alberta Supports Contact Centre

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Job Details

Customer Service Representative - Call Centre

Posted on Mar 10, 2021 by HGS

  • Location Work from home
  • Earnings $15.70 to $16.00 hourly (to be negotiated)
  • Work Hours 35 to 44 hours per week
  • Position Temporary Full Time
  • Vacancies 10  Vacancies
  • Closing Date Apr 14, 2021
Job Requirements

Employer

HGS

Languages

English

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Experience

Will train

Business Equipment and Computer Applications

Internet

Work Setting

Own home

Specific Skills

  • Address customers' complaints or concerns
  • Access and process information
  • Sell merchandise
  • Receive payments
  • Maintain records and statistics
  • Explain the type and cost of services offered
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Answer inquiries and provide information to customers
  • Receive and log complaints

Security and Safety

Criminal record check

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
  • Hand-eye co-ordination

Personal Suitability

  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Reliability
  • Organized
  • Punctuality

Teleworking Information

Work from home


How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Advertised Until

Apr 14, 2021

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Customer Service Representative - Call Centre is part of the following larger National Occupational Classification (NOC).
Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

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