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Alberta Supports Contact Centre

Toll Free 1-877-644-9992

Job Details

Customer Service Representative - Call Centre

Employer

TRIMARK PEOPLE SOLUTIONS INCORPORATED

Date Posted

July 03, 2024

Languages

English
  • Location Airdrie, AB
  • Earnings $19.00 to $23.00 hourly (to be negotiated)
  • Work Hours 40 hours per week
  • Position Permanent Full Time
  • Vacancies 2  Vacancies
  • Closing Date Jul 17, 2024
Job Requirements

Employer

TRIMARK PEOPLE SOLUTIONS INCORPORATED

Languages

English

Education

Secondary (high) school graduation certificate

Asset languages

  • Mandarin
  • Spanish; Castilian
  • Panjabi; Punjabi

Work setting

  • Various locations
  • Business sector
  • Private sector
  • Tourism
  • Telephone company
  • Sales

Tasks

  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Receive and log complaints
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support

Supervision

Customer service clerk

Computer and technology knowledge

  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word

Type of experience

  • Call centre
  • Sales and marketing

Area of work experience

Marketing

Area of specialization

Communications

Transportation/travel information

Own transportation

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

Screening questions

  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
  • What is your current level of study?

Experience

1 year to less than 2 years

Workplace information

Remote work available

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • Life insurance
  • Registered Retirement Savings Plan (RRSP)

Other benefits

  • Free parking available
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available

Support for persons with disabilities

Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)

Support for Indigenous people

  • Participates in a government or community program or initiative that supports Indigenous people
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Supports for visible minorities

Participates in a government or community program or initiative that supports members of visible minorities

Special Initiatives

  • Jobs for Ukraine: This employer has selected to promote this job through "Jobs for Ukraine". Canadian citizens and permanent residents can still apply.

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Customer Service Representative - Call Centre is part of the following larger National Occupational Classification (NOC).

Interest Codes

Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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