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Customer Service Representative - Call Centre
Employer
On Call CentreDate Posted
April 10, 2025Languages
Bilingual-
Location Work from home
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Earnings $19.00 to $24.00 hourly (to be negotiated)
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Work Hours 80 hours bi-weekly
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Position Permanent Full Time
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Vacancies 3  Vacancies
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Closing Date Apr 24, 2025
Employer
On Call Centre
Languages
Bilingual
Education
No degree, certificate or diploma
Work setting
- Remote location
- Private sector
- Telecommunications company
Tasks
- Answer written and oral inquiries
- Conduct public opinion and attitude surveys
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Maintain and manage digital database
- Answer clients' inquiries and provide information
Supervision
1 to 2 people
Computer and technology knowledge
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Google Drive
Type of experience
Call centre
Security and safety
- Basic security clearance
- Reference required
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Work under pressure
Own tools/equipment
Internet access
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Screening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Experience
Experience an asset
Workplace information
Remote
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Group insurance benefits
- Life insurance
- Night shift premium
- Pension plan
- Registered Retirement Savings Plan (RRSP)
Long term benefits
Long-term care insurance
Other benefits
- Free parking available
- On-site amenities
- Team building opportunities
- Parking available
- Travel insurance
- Variable or compressed work week
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes
- METHODICAL
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Interest in copying information to take orders for goods and services
- SOCIAL
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Interest in speaking with customers to respond to enquiries and emergencies
- innovative
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Interest in investigating complaints and in responding to emergencies
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
Compared to my abilities
The abilities related to this job are shown along with your selected abilities.