Customer Service Representative Supervisor

Employer

Lofcart Alberta Ltd.

Languages

English

Education

Secondary (high) school graduation certificate

Work Setting

• Relocation costs covered by employer
• Willing to relocate

Tasks

• Conduct performance reviews
• Recruit and hire staff
• Co-ordinate, assign and review work
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Examine and verify accuracy of work and authorize routine deposits and withdrawals
• Identify training needs and train workers in job duties and company policies
• Requisition materials and supplies
• Resolve work-related problems and prepare and submit progress and other reports

Supervision

• Information clerks
• 3-4 people

Security and Safety

Criminal record check

Work Conditions and Physical Capabilities

• Attention to detail
• Fast-paced environment
• Overtime required
• Tight deadlines
• Work under pressure

Personal Suitability

• Accurate
• Client focus
• Dependability
• Effective interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Reliability
• Team player

Experience

2 years to less than 3 years

Screening questions

• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?