Customer Service Representative Supervisor

Employer

Tofield PharmaChoice

Languages

English

Education

Secondary (high) school graduation certificate

Tasks

• Establish work schedules and procedures
• Examine and verify the accuracy of work
• Identify workers' training needs
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Train staff/workers in job duties, safety procedures and company policies
• Conduct performance reviews
• Co-ordinate, assign and review work
• Organize and maintain inventory
• Supervise staff
• Resolve issues that may arise, including customer requests, complaints and supply shortages

Experience

1 year to less than 2 years

Support for newcomers and refugees

• Supports newcomers and/or refugees with foreign credential recognition
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers