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Job Details

Deskside Support Technician

Employer

Compugen Inc.

Date Posted

April 29, 2022

Languages

English
  • Location Calgary, AB
  • Earnings $48,000.00 to $53,000.00 annually (to be negotiated)
  • Work Hours 37.5 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date May 29, 2022
Job Requirements

Employer

Compugen Inc.

Languages

English

Education

  • Other trades certificate or diploma
  • Computer and Information Sciences, General
  • Computer and Information Sciences and Support Services, General, Other
  • Computer and Information Sciences and Support Services, Other

Credentials (certificates, licences, memberships, courses, etc.)

  • A+ Certification
  • Microsoft Certified Solutions Associate (MCSA)
  • Citrix certified professional (CCP)
  • Microsoft certified solutions associate (MCSA)
  • Network+ Certification

Experience

2 years to less than 3 years

Work Setting

  • Telecommunications industry
  • Help desk
  • Computer hardware or software retailer/wholesaler

Specific Skills

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
  • Sitting
  • Tight deadlines

Work Location Information

Relocation costs not covered by employer

Computer and Technology Knowledge

  • MS Windows
  • Internet
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Servers
  • Security software
  • MS Office
  • Desktop applications
  • Information Technology Infrastructure Library (ITIL)

Personal Suitability

  • Initiative
  • Effective interpersonal skills
  • Accurate
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Judgement
  • Organized

Workplace information

Remote work available

Health benefits

  • Health care plan
  • Disability benefits
  • Dental plan
  • Vision care benefits
  • Paramedical services coverage

Financial benefits

Mileage paid

Long term benefits

  • Group insurance benefits
  • Life insurance
  • Registered retirement savings plan (RRSP)
  • Maternity and parental benefits

Screening questions

  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • What is the highest level of study you have completed?
  • Do you have previous experience in this field of employment?
  • Are you available for shift or on-call work?
  • Do you have the above-indicated required certifications?
  • Are you available for the advertised start date?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • Do you have education in this field of employment?

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Advertised Until

May 29, 2022

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Deskside Support Technician is part of the following larger National Occupational Classification (NOC).

Interest Codes

User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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