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Front Desk Agent job in Lethbridge, AB with SureStay Plus Hotel By Best Western, Alberta - alis
This permanent full time Front Desk Agent job from SureStay Plus Hotel By Best Western is offering $15.00 to $15.18 hourly (to be negotiated) for 30 to 40 hours per week.
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Job Details

Front Desk Agent

Employer

SureStay Plus Hotel By Best Western

Date Posted

June 09, 2022

Languages

English
  • Location Lethbridge, AB
  • Earnings $15.00 to $15.18 hourly (to be negotiated)
  • Work Hours 30 to 40 hours per week
  • Position Permanent Full Time
  • Vacancies 2  Vacancies
  • Closing Date Aug 02, 2022
Job Requirements

Employer

SureStay Plus Hotel By Best Western

Languages

English

Education

Secondary (high) school graduation certificate

Experience

No experience

Business Equipment and Computer Applications

  • Word processing software
  • Spreadsheet
  • Multi-line switchboard
  • Internet
  • Database software
  • Central reservation system (CRS)
  • Computerized bookkeeping system

Work Setting

  • Hospitality industry
  • Hotel, motel, resort

Specific Skills

  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Process guests' departures, calculate charges and receive payments
  • Perform light housekeeping and cleaning duties
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and relay telephone calls and messages
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Follow emergency and safety procedures
  • Handle wake-up calls
  • Provide customer service
  • Assist clients/guests with special needs
  • Maintain an inventory of vacancies, reservations and room assignments

Transportation/Travel Information

  • Own transportation
  • Public transportation is available

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Standing for extended periods

Work Location Information

Urban area

Personal Suitability

  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Dependability
  • Judgement
  • Reliability
  • Organized

Screening questions

Are you currently legally able to work in Canada?

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Front Desk Agent is part of the following larger National Occupational Classification (NOC).

Interest Codes

Hotel Front Desk Clerks
SOCIAL

Interest in speaking with people to provide information and respond to guests' complaints

METHODICAL

Interest in compiling information for preparing and checking daily record sheets, guests' accounts, receipts and vouchers

objective

Interest in operating computerized and manual systems to collect and verify guests' accounts

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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