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Job Details

Front Desk Agent

Employer

Summit Resort MPM Inc-o/a Blackstone Mountain Lodge

Date Posted

June 10, 2022

Languages

English
  • Location Canmore, AB
  • Earnings $18.00 to $19.95 hourly (to be negotiated)
  • Work Hours 35 to 40 hours per week
  • Position Permanent Full Time
  • Vacancies 2  Vacancies
  • Closing Date Jul 22, 2022
Job Requirements

Employer

Summit Resort MPM Inc-o/a Blackstone Mountain Lodge

Languages

English

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Business Equipment and Computer Applications

  • Internet
  • Database software
  • Computerized bookkeeping system

Work Setting

  • Hospitality industry
  • Hotel, motel, resort

Specific Skills

  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Process guests' departures, calculate charges and receive payments
  • Investigate and resolve complaints and claims
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and relay telephone calls and messages
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Follow emergency and safety procedures
  • Handle wake-up calls
  • Provide customer service
  • Assist clients/guests with special needs
  • Maintain an inventory of vacancies, reservations and room assignments

Security and Safety

Criminal record check

Transportation/Travel Information

Public transportation is available

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Standing for extended periods

Work Location Information

Staff accommodation available

Personal Suitability

  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Dependability
  • Judgement
  • Reliability
  • Organized

Health benefits

  • Health care plan
  • Dental plan
  • Vision care benefits
  • Paramedical services coverage

Financial benefits

  • Bonus
  • Commission

Long term benefits

  • Group insurance benefits
  • Life insurance
  • Other benefits

Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Team building opportunities
  • Travel insurance

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Front Desk Agent is part of the following larger National Occupational Classification (NOC).

Interest Codes

Hotel Front Desk Clerks
SOCIAL

Interest in speaking with people to provide information and respond to guests' complaints

METHODICAL

Interest in compiling information for preparing and checking daily record sheets, guests' accounts, receipts and vouchers

objective

Interest in operating computerized and manual systems to collect and verify guests' accounts

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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