Front Desk Agent
EmployerZainul and Shazma Holdings LTD 1997
Date PostedJanuary 12, 2023
Location Hinton, AB
Earnings $16.00 hourly
Work Hours 30 to 40 hours per week
Position Permanent Full Time
Vacancies 3  Vacancies
Closing Date Feb 11, 2023
Zainul and Shazma Holdings LTD 1997
Secondary (high) school graduation certificate
Hotel, motel, resort
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
1 year to less than 2 years
- Dental plan
- Health care plan
Long term benefits
- Group insurance benefits
- Maternity and parental benefits
Free parking available
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest in speaking with people to provide information and respond to guests' complaints
Interest in compiling information for preparing and checking daily record sheets, guests' accounts, receipts and vouchers
Interest in operating computerized and manual systems to collect and verify guests' accounts
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It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
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