Front Desk Agent

Employer

Nova Inn Wabasca

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

• Staff accommodation available
• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Transportation/travel information

Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

Are you authorized to work in Canada?

Employment terms options

• Early morning
• Evening

Experience

1 year to less than 2 years

Employment terms options

• Shift
• Morning
• Night
• Day
• Weekend

Health benefits

Health care plan

Financial benefits

Group insurance benefits

Other benefits

• Free parking available
• On-site housing options
• Other benefits