Guest Service Agent
Date PostedApril 20, 2022
Location Banff, AB
Earnings $18.50 hourly
Work Hours 30 to 37.5 hours per week
Position Seasonal Full Time
Vacancies 1  Vacancy
Closing Date Jun 01, 2022
- Secondary (high) school graduation certificate
- or equivalent experience
1 to less than 7 months
Business Equipment and Computer Applications
- Central reservation system (CRS)
Hotel, motel, resort
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
- Handle wake-up calls
- Provide customer service
- Assist clients/guests with special needs
- Maintain an inventory of vacancies, reservations and room assignments
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods
- Effective interpersonal skills
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- On-site housing options
- Wellness program
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
How to Apply
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
Jun 01, 2022
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest in speaking with people to provide information and respond to guests' complaints
Interest in compiling information for preparing and checking daily record sheets, guests' accounts, receipts and vouchers
Interest in operating computerized and manual systems to collect and verify guests' accounts
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
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