Guest Service Agent job in Olds, AB with The Olds Hotel, Alberta - alis
This permanent full time Guest Service Agent job from The Olds Hotel is offering $17.00 hourly for 30 to 40 hours per week.
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Job Details
Guest Service Agent
Employer
The Olds HotelDate Posted
December 31, 2025Languages
English-
Location Olds, AB
-
Earnings $17.00 hourly
-
Work Hours 30 to 40 hours per week
-
Position Permanent Full Time
-
Vacancies 1 Vacancy
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Closing Date Jan 21, 2026
Job Requirements
Employer
The Olds Hotel
Languages
English
Education
Secondary (high) school graduation certificate
Work setting
Hotel, motel, resort
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Employment terms options
- Early morning
- Evening
- Shift
- Flexible hours
- Morning
- Night
Experience
Will train
Employment terms options
- To be determined
- Day
- Weekend
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes & Abilities
The Guest Service Agent is part of the following larger National Occupational Classification (NOC).
Interest Codes
Hotel Front Desk Clerks
- SOCIAL
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Interest in speaking with people to provide information and respond to guests' complaints
- METHODICAL
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Interest in compiling information for preparing and checking daily record sheets, guests' accounts, receipts and vouchers
- objective
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Interest in operating computerized and manual systems to collect and verify guests' accounts
Reading Interest Codes
A Quick Guide
Abilities
Compared to my abilities
The abilities related to this job are shown along with your selected abilities.
Typical ability expectations for this job
Selected abilities
Mental Abilities
General Learning Ability
Verbal Ability
Numerical Ability
Visual Abilities
Spatial Perception
Form Perception
Clerical Perception
Physical Abilities
Motor Coordination
Finger Dexterity
Manual Dexterity
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