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Job Details

Guest Services Agent - Hotel

Employer

Best Western Plus Okotoks Inn & Suites

Date Posted

September 23, 2021

Languages

English
  • Location Okotoks, AB
  • Earnings $15.00 hourly
  • Work Hours 16 to 32 hours per week
  • Position Permanent Part Time
  • Vacancies 2  Vacancies
  • Closing Date Oct 23, 2021
Job Requirements

Employer

Best Western Plus Okotoks Inn & Suites

Languages

English

Education

No degree, certificate or diploma

Experience

No experience

Business Equipment and Computer Applications

  • Word processing software
  • Spreadsheet
  • Multi-line switchboard
  • Internet
  • Central reservation system (CRS)

Work Setting

  • Hospitality industry
  • Hotel, motel, resort

Specific Skills

  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Process guests' departures, calculate charges and receive payments
  • Investigate and resolve complaints and claims
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and relay telephone calls and messages
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Follow emergency and safety procedures
  • Provide customer service
  • Assist clients/guests with special needs
  • Maintain an inventory of vacancies, reservations and room assignments

Security and Safety

Criminal record check

Transportation/Travel Information

Own transportation

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure

Personal Suitability

  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Dependability
  • Reliability
  • Organized

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

In Person:

100 Southbank Road
Okotoks, Alberta T1S2C7
Between 12:00 AM and 11:30 PM

Advertised Until

Oct 23, 2021

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Guest Services Agent - Hotel is part of the following larger National Occupational Classification (NOC).
Hotel Front Desk Clerks
SOCIAL

Interest in speaking with people to provide information and respond to guests' complaints

METHODICAL

Interest in compiling information for preparing and checking daily record sheets, guests' accounts, receipts and vouchers

objective

Interest in operating computerized and manual systems to collect and verify guests' accounts

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

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