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Guest Services Manager
Employer
Canadian Rocky Mountain Resorts LtdDate Posted
May 11, 2023Languages
English-
Location Banff, AB
-
Earnings $64,500.00 to $70,000.00 annually (to be negotiated)
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Work Hours 40 hours per week
-
Position Permanent Full Time
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Vacancies 2  Vacancies
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Closing Date Jun 10, 2023
Employer
Canadian Rocky Mountain Resorts Ltd
Languages
English
Education
- Bachelor's degree
- or equivalent experience
Work setting
- Staff accommodation available
- Hotel, motel, resort
Tasks
- Develop and implement policies and procedures for daily operations
- Supervise staff
- Conduct performance reviews
- Conduct training sessions
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Implement marketing activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Develop and implement business plans
Computer and technology knowledge
- MS Word
- Central reservation system (CRS)
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
Transportation/travel information
- Valid driver's licence
- Own vehicle
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
Experience
5 years or more
Workplace information
On the road job
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Mileage paid
Long term benefits
- Life insurance
- Other benefits
Other benefits
- Free parking available
- On-site housing options
- Travel insurance
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes
- DIRECTIVE
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Interest in co-ordinating information to manage the operation of accommodation establishments or departments within such establishments, to implement policies and procedures, to supervise staff and to oversee staff training
- METHODICAL
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Interest in setting work schedules and in monitoring revenues and expenses
- SOCIAL
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Interest in negotiating with suppliers for the provision of materials and supplies, and with clients for the use of facilities for conventions, banquets, receptions and other functions
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
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