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Job Details

Guest Services Manager

Employer

Canadian Rocky Mountain Resorts Ltd

Date Posted

May 11, 2023

Languages

English
  • Location Banff, AB
  • Earnings $64,500.00 to $70,000.00 annually (to be negotiated)
  • Work Hours 40 hours per week
  • Position Permanent Full Time
  • Vacancies 2  Vacancies
  • Closing Date Jun 10, 2023
Job Requirements

Employer

Canadian Rocky Mountain Resorts Ltd

Languages

English

Education

  • Bachelor's degree
  • or equivalent experience

Work setting

  • Staff accommodation available
  • Hotel, motel, resort

Tasks

  • Develop and implement policies and procedures for daily operations
  • Supervise staff
  • Conduct performance reviews
  • Conduct training sessions
  • Perform front desk duties
  • Prepare budgets and monitor revenues and expenses
  • Implement marketing activities
  • Enforce policies and procedures
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Develop and implement business plans

Computer and technology knowledge

  • MS Word
  • Central reservation system (CRS)
  • MS Excel
  • MS Office
  • MS Outlook
  • MS PowerPoint

Transportation/travel information

  • Valid driver's licence
  • Own vehicle

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Combination of sitting, standing, walking

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Team player

Experience

5 years or more

Workplace information

On the road job

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • Bonus
  • Mileage paid

Long term benefits

  • Life insurance
  • Other benefits

Other benefits

  • Free parking available
  • On-site housing options
  • Travel insurance

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Guest Services Manager is part of the following larger National Occupational Classification (NOC).

Interest Codes

Accommodation Service Managers
DIRECTIVE

Interest in co-ordinating information to manage the operation of accommodation establishments or departments within such establishments, to implement policies and procedures, to supervise staff and to oversee staff training

METHODICAL

Interest in setting work schedules and in monitoring revenues and expenses

SOCIAL

Interest in negotiating with suppliers for the provision of materials and supplies, and with clients for the use of facilities for conventions, banquets, receptions and other functions

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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