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Job Details

Help Desk Agent, Technical

Posted on Jan 14, 2021 by Hy-Tek Advanced Computer and Internet System

  • Location Rocky Mountain House, AB
  • Earnings $18.00 to $25.00 hourly (to be negotiated)
  • Work Hours 35 to 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Feb 13, 2021
Job Requirements

Employer

Hy-Tek Advanced Computer and Internet System

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience

Operating Systems and Software

Android

Experience

3 years to less than 5 years

Work Setting

  • Consulting firm
  • Telecommunications industry
  • Internet Service Provider (ISP)
  • Server farm
  • Help desk
  • Computer hardware or software retailer/wholesaler
  • Government department and/or agency

Specific Skills

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide business systems, network and Internet support to users in response to identified difficulties

Programming Languages

Shell script

Security and Safety

  • Bondable
  • Criminal record check
  • Basic security clearance

Own Tools/Equipment

  • Computer
  • Internet access
  • Cellular phone

Transportation/Travel Information

  • Own transportation
  • Own vehicle
  • Willing to travel
  • Willing to travel regularly
  • Willing to travel for extended periods
  • Willing to travel overnight
  • Valid driver's licence
  • Travel expenses paid by employer

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling
  • Tight deadlines

Ability to Supervise

  • 1 to 2 people
  • 3-4 people
  • 5-10 people

Computer and Technology Knowledge

  • Word processing software
  • TCP/IP
  • Spreadsheet
  • MS Windows
  • Linux
  • Internet
  • Database software
  • MAC
  • JavaOS
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Servers
  • File management software
  • Security software
  • Presentation software
  • Mail server software
  • Communication software
  • Image editing software
  • Project management software
  • HTML editing software
  • Desktop publishing software
  • MS Office
  • SharePoint
  • Wireless networks
  • Desktop applications
  • Business diagram software
  • Multimedia software
  • Information Technology Infrastructure Library (ITIL)

Personal Suitability

  • Initiative
  • Effective interpersonal skills
  • Accurate
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Judgement
  • Organized

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Advertised Until

Feb 13, 2021

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Help Desk Agent, Technical is part of the following larger National Occupational Classification (NOC).
User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

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