Hotel Clerk Supervisor

Employer

Best Western Mirage

Languages

English

Education

Secondary (high) school graduation certificate

Customer Sales and Service Agent Specific Skills

• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)

Experience

2 years to less than 3 years

Specific Skills

• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests' departures, calculate charges and receive payments
• Handle wake-up calls
• Provide customer service
• Co-ordinate, assign and review work
• Assist clients/guests with special needs
• Requisition materials and supplies
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Resolve work-related problems and prepare and submit progress and other reports
• Hire and train staff in job duties, safety procedures and company policies
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Maintain an inventory of vacancies, reservations and room assignments

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Standing for extended periods

Ability to Supervise

1 to 2 people

Work Location Information

Staff accommodation available

Personal Suitability

• Effective interpersonal skills
• Flexibility
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Dependability
• Judgement
• Reliability
• Organized