Hotel Front Desk Supervisor 

Employer

Johnston Canyon Resort

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

Hotel, motel, resort

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Supervision

Staff in various areas of responsibility

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Judgement
• Organized
• Team player

Experience

1 year to less than 2 years

Support for newcomers and refugees

Supports newcomers and/or refugees with foreign credential recognition

Support for Indigenous people

Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations