Hotel Front Desk Supervisor 

Employer

The Kenrick Hotel

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

Hotel, motel, resort

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Respond to complaints of guests
• Register arriving guests and assign rooms
• Receive and deliver items and messages for guests
• Provide customer service

Supervision

Staff in various areas of responsibility

Computer and technology knowledge

MS Outlook

Work conditions and physical capabilities

• Attention to detail
• Large workload

Employment terms options

• Early morning
• Evening

Experience

1 year to less than 2 years

Employment terms options

• Shift
• Night
• Weekend

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Group insurance benefits
• Life insurance
• Night shift premium

Support for newcomers and refugees

Supports newcomers and/or refugees with foreign credential recognition

Support for Indigenous people

Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations