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Job Details

Inbound Customer Service Representative - Contact Centre

Posted on Feb 23, 2021 by Assistance Services Group a SYKES company

  • Location Work from home
  • Earnings $14.75 to $15.00 hourly (to be negotiated)
  • Work Hours 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Mar 09, 2021
Job Requirements

Employer

Assistance Services Group a SYKES company

Languages

English

Education

Secondary (high) school graduation certificate

Experience

1 to less than 7 months

Business Equipment and Computer Applications

  • MS Windows
  • MS Word
  • Internet
  • MS Outlook

Work Setting

Private sector

Specific Skills

  • Access and process information
  • Answer inquiries and provide information to customers

Security and Safety

Criminal record check

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
  • Hand-eye co-ordination

Personal Suitability

  • Effective interpersonal skills
  • Team player
  • Excellent oral communication
  • Client focus
  • Reliability
  • Punctuality

Teleworking Information

Work from home


How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Inbound Customer Service Representative - Contact Centre is part of the following larger National Occupational Classification (NOC).
Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

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