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Inbound Customer Service Representative - Contact Centre
Posted on Apr 07, 2021 by Assistance Services Group a SYKES company
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Location Work from home
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Earnings $14.75 to $15.50 hourly (to be negotiated)
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Work Hours 40 hours per week
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Position Permanent Full Time
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Vacancies 1  Vacancy
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Closing Date Apr 21, 2021
Employer
Assistance Services Group a SYKES company
Languages
English
Education
Secondary (high) school graduation certificate
Experience
7 months to less than 1 year
Business Equipment and Computer Applications
- MS Windows
- Internet
- Database software
- MS Outlook
Work Setting
Private sector
Specific Skills
- Address customers' complaints or concerns
- Access and process information
- Maintain records and statistics
- Answer inquiries and provide information to customers
- Receive and log complaints
Security and Safety
Criminal record check
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Hand-eye co-ordination
Computer and Technology Knowledge
Salesforce
Personal Suitability
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Reliability
- Organized
- Punctuality
Teleworking Information
Work from home
How to Apply
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
Advertised Until
Apr 21, 2021
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
- METHODICAL
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Interest in copying information to take orders for goods and services
- SOCIAL
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Interest in speaking with customers to respond to enquiries and emergencies
- innovative
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Interest in investigating complaints and in responding to emergencies
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.
Each set of 3 interest codes is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.