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Alberta Supports Contact Centre

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Job Details

Inbound Customer Service Representative - Contact Centre

Employer

Sitel Group

Date Posted

June 22, 2022

Languages

Bilingual
  • Location Work from home
  • Earnings $20.00 hourly
  • Work Hours 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Jul 06, 2022
Job Requirements

Employer

Sitel Group

Languages

Bilingual

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Business Equipment and Computer Applications

  • MS Windows
  • Internet
  • Database software

Work Setting

Retail/wholesale establishment/distribution centre

Specific Skills

  • Address customers' complaints or concerns
  • Access and process information
  • Receive payments
  • Maintain records and statistics
  • Arrange for billing for services
  • Answer inquiries and provide information to customers
  • Receive and log complaints

Security and Safety

Criminal record check

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
  • Hand-eye co-ordination
  • Tight deadlines

Personal Suitability

  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Reliability
  • Organized
  • Punctuality

Workplace information

Virtual job

Health benefits

  • Health care plan
  • Dental plan
  • Vision care benefits

Long term benefits

  • Life insurance
  • Registered retirement savings plan (RRSP)
  • Other benefits

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Inbound Customer Service Representative - Contact Centre is part of the following larger National Occupational Classification (NOC).

Interest Codes

Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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