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Inbound Customer Service Representative - Contact Centre
Employer
Sitel GroupDate Posted
June 22, 2022Languages
Bilingual-
Location Work from home
-
Earnings $20.00 hourly
-
Work Hours 40 hours per week
-
Position Permanent Full Time
-
Vacancies 1  Vacancy
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Closing Date Jul 06, 2022
Employer
Sitel Group
Languages
Bilingual
Education
Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Business Equipment and Computer Applications
- MS Windows
- Internet
- Database software
Work Setting
Retail/wholesale establishment/distribution centre
Specific Skills
- Address customers' complaints or concerns
- Access and process information
- Receive payments
- Maintain records and statistics
- Arrange for billing for services
- Answer inquiries and provide information to customers
- Receive and log complaints
Security and Safety
Criminal record check
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Hand-eye co-ordination
- Tight deadlines
Personal Suitability
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Reliability
- Organized
- Punctuality
Workplace information
Virtual job
Health benefits
- Health care plan
- Dental plan
- Vision care benefits
Long term benefits
- Life insurance
- Registered retirement savings plan (RRSP)
- Other benefits
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes
- METHODICAL
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Interest in copying information to take orders for goods and services
- SOCIAL
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Interest in speaking with customers to respond to enquiries and emergencies
- innovative
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Interest in investigating complaints and in responding to emergencies
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
Compared to my abilities
The abilities related to this job are shown along with your selected abilities.