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Alberta Supports Contact Centre

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Job Details

Inbound Customer Service Representative - Contact Centre

Employer

Assistance Services Group

Date Posted

July 26, 2022

Languages

Bilingual
  • Location Work from home
  • Earnings $17.00 to $18.00 hourly (to be negotiated)
  • Work Hours 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Aug 09, 2022
Job Requirements

Employer

Assistance Services Group

Languages

Bilingual

Education

Secondary (high) school graduation certificate

Work Setting

Private sector

Tasks

  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Maintain records and statistics
  • Receive and log complaints

Computer and Technology Knowledge

  • Salesforce
  • Database software
  • Internet
  • MS Outlook
  • MS Windows

Security and Safety

Criminal record check

Work Conditions and Physical Capabilities

  • Attention to detail
  • Fast-paced environment
  • Hand-eye co-ordination
  • Repetitive tasks
  • Tight deadlines
  • Work under pressure

Personal Suitability

  • Punctuality
  • Client focus
  • Effective interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Experience

7 months to less than 1 year

Workplace information

Virtual job

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Long term benefits

  • Group insurance benefits
  • Life insurance
  • Other benefits
  • Registered retirement savings plan (RRSP)

Special Initiatives

  • Jobs for Ukraine: This employer has selected to promote this job through "Jobs for Ukraine”. Canadian citizens and permanent residents can still apply.

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Inbound Customer Service Representative - Contact Centre is part of the following larger National Occupational Classification (NOC).

Interest Codes

Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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