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Alberta Supports Contact Centre

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Job Details

Information Technology (IT) Support Technician

Employer

PASK Technology Group Ltd

Date Posted

November 04, 2025

Languages

English
  • Location Lethbridge, AB
  • Earnings $25.00 to $35.00 hourly (to be negotiated)
  • Work Hours 40 to 60 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Nov 18, 2025
Job Requirements

Employer

PASK Technology Group Ltd

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

  • Computer hardware or software retailer/wholesaler
  • Help desk
  • Private company, corporation or industry

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Supervision

No supervision responsibility

Computer and technology knowledge

  • Android
  • iOS
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Word processing software
  • Mail server software
  • Website creation and management software
  • Database software
  • MS Active Directory
  • MS Windows
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks

Transportation/travel information

Valid driver's licence

Work conditions and physical capabilities

  • Attention to detail
  • Combination of sitting, standing, walking

Own tools/equipment

Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Screening questions

  • Are you authorized to work in Canada?
  • Are you currently a student?
  • Do you have experience working in this field?
  • Do you live near the job location?

Experience

2 years to less than 3 years

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits

Mileage paid

Other benefits

  • Free parking available
  • On-site amenities
  • Parking available

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Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Information Technology (IT) Support Technician is part of the following larger National Occupational Classification (NOC).

Interest Codes

User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

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Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

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