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Information Technology (IT) Support Technician
Employer
PASK Technology Group LtdDate Posted
November 04, 2025Languages
English-
Location Lethbridge, AB
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Earnings $25.00 to $35.00 hourly (to be negotiated)
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Work Hours 40 to 60 hours per week
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Position Permanent Full Time
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Vacancies 1  Vacancy
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Closing Date Nov 18, 2025
Employer
PASK Technology Group Ltd
Languages
English
Education
Secondary (high) school graduation certificate
Work setting
- Computer hardware or software retailer/wholesaler
- Help desk
- Private company, corporation or industry
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
No supervision responsibility
Computer and technology knowledge
- Android
- iOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Word processing software
- Mail server software
- Website creation and management software
- Database software
- MS Active Directory
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
Transportation/travel information
Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Combination of sitting, standing, walking
Own tools/equipment
Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you authorized to work in Canada?
- Are you currently a student?
- Do you have experience working in this field?
- Do you live near the job location?
Experience
2 years to less than 3 years
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
Mileage paid
Other benefits
- Free parking available
- On-site amenities
- Parking available
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes
- METHODICAL
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Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
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Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
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Interest in precision working to provide first-line technical support and advice to computer users
Abilities
Compared to my abilities
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