Medical Administrative Assistant

Employer

Central Physiotherapy & Massage

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Tasks

• Coordinate the flow of information
• Interview patients to obtain case histories
• Open and distribute regular and electronic incoming mail and other material
• Schedule and confirm appointments
• Train staff in procedures and in use of current software
• Complete insurance and other claim forms
• Maintain filing system
• Order supplies and maintain inventory
• Determine and establish office procedures and routines
• Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
• Initiate and maintain confidential medical files and records
• Perform data entry
• Provide customer service
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Send invoices
• Provide basic information to clients and the public
• Participate in marketing plans and implementation
• Obtain and process information required to provide customer service
• Implement marketing activities
• Greet people and direct them to contacts or service areas
• Conduct surveys
• Calculate billing charges
• Book appointments
• Arrange for billing for services
• Prepare reports
• Answer telephone and relay telephone calls and messages
• Receive and issue payments
• Help physical therapists
• Coordinate patient care
• Compile data to prepare documents

Computer and technology knowledge

• MS Word
• Electronic mail
• MS Excel
• MS Windows
• MS Outlook
• Information management system

Area of work experience

• Charts, tables, graphs and diagrams
• Correspondence
• Financial statements
• Invoices
• Reports and records

Security and safety

Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Large caseload

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you willing to relocate for this position?
• Do you live near the job location?

Employment terms options

Evening

Experience

1 year to less than 2 years

Employment terms options

• Shift
• Morning
• Day

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits