Skip to the main content
This website uses cookies to give you a better online experience. By using this website or closing this message, you are agreeing to our cookie policy. More information
Alberta Supports Contact Centre

Toll Free 1-877-644-9992

Alert

The COVID-19 pandemic has impacted legislation and services. Information on this website may not reflect the current situation in Alberta. Please visit alberta.ca for up-to-date information about these impacts.

Job Details

Software Technical Support Analyst

Posted on Apr 29, 2021 by ITRAK 365

  • Location Calgary, AB
  • Earnings $19.00 hourly
  • Work Hours 35 to 40 hours per week
  • Position Temporary Full Time
  • Vacancies 2  Vacancies
  • Closing Date May 29, 2021
Job Requirements

Employer

ITRAK 365

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience

Credentials (certificates, licences, memberships, courses, etc.)

Microsoft Dynamics Certification

Experience

Experience an asset

Work Setting

  • Consulting firm
  • Computer hardware or software retailer/wholesaler

Specific Skills

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties

Own Tools/Equipment

  • Internet access
  • Cellular phone

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Attention to detail
  • Sitting

Work Location Information

Relocation costs not covered by employer

Computer and Technology Knowledge

  • MS Windows
  • Database software
  • Programming software
  • Software development
  • Data analysis software
  • MS Office
  • SharePoint
  • C#

Personal Suitability

  • Effective interpersonal skills
  • Team player
  • Excellent oral communication
  • Client focus
  • Organized

Teleworking Information

Remote work available


How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Advertised Until

May 29, 2021

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Software Technical Support Analyst is part of the following larger National Occupational Classification (NOC).
User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Was this page useful?
Top