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Job Details

Software Technical Support Analyst

Employer

MasTec Canada Inc.

Date Posted

November 09, 2021

Languages

English
  • Location Calgary, AB
  • Earnings $33.65 hourly
  • Work Hours 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Dec 09, 2021
Job Requirements

Employer

MasTec Canada Inc.

Languages

English

Education

  • College/CEGEP
  • or equivalent experience

Experience

Experience an asset

Specific Skills

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide business systems, network and Internet support to users in response to identified difficulties

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Tight deadlines

Computer and Technology Knowledge

  • Word processing software
  • MS Windows
  • Internet
  • Intranet
  • MS Office
  • SharePoint
  • Wireless networks
  • Desktop applications

Personal Suitability

  • Initiative
  • Effective interpersonal skills
  • Accurate
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Organized

Benefits

  • Group Insurance Benefits
  • RRSP Benefits

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

By e-mail:

hr@masteccanada.com

Advertised Until

Dec 09, 2021

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Software Technical Support Analyst is part of the following larger National Occupational Classification (NOC).

Interest Codes

User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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