Supervisor, Hotel Clerks

Employer

Four Points by Sheraton Calgary Airport

Languages

English

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Additional Skills

Balance cash and complete balance sheets, cash reports and related forms

Specific Skills

• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Investigate and resolve complaints and claims
• Provide general information about points of interest in the area
• Handle wake-up calls
• Provide customer service
• Co-ordinate, assign and review work
• Assist clients/guests with special needs
• Requisition materials and supplies
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Resolve work-related problems and prepare and submit progress and other reports
• Hire and train staff in job duties, safety procedures and company policies
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work