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Technical Support Agent
Employer
Whiteridge Inc.Date Posted
October 23, 2024Languages
English-
Location Edmonton, AB
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Earnings $28.85 hourly
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Work Hours 30 to 35 hours per week
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Position Permanent Full Time
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Vacancies 1  Vacancy
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Closing Date Nov 22, 2024
Employer
Whiteridge Inc.
Languages
English
Education
College/CEGEP
Work setting
Private company, corporation or industry
Tasks
- Report on the performance of computer systems and networks
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
Transportation/travel information
Public transportation is available
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Excellent written communication
- Initiative
- Team player
- Ability to multitask
- Time management
Experience
7 months to less than 1 year
Health benefits
- Dental plan
- Disability benefits
- Paramedical services coverage
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes
- METHODICAL
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Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
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Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
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Interest in precision working to provide first-line technical support and advice to computer users
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
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