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Job Details

Technical Support Analyst - Systems

Employer

Innovatia, Inc

Date Posted

April 28, 2022

Languages

English
  • Location Work from home
  • Earnings $37,000.00 to $40,000.00 annually (to be negotiated)
  • Work Hours 40 hours per week
  • Position Permanent Full Time
  • Vacancies 8  Vacancies
  • Closing Date May 28, 2022
Job Requirements

Employer

Innovatia, Inc

Languages

English

Education

College/CEGEP

Experience

2 years to less than 3 years

Computer Applications

Voice over IP

Work Setting

Telecommunications industry

Specific Skills

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Security and Safety

Criminal record check

Work Conditions and Physical Capabilities

Fast-paced environment

Computer and Technology Knowledge

  • TCP/IP
  • Oracle
  • Linux
  • Networking software
  • Networking hardware
  • SQL

Personal Suitability

  • Initiative
  • Effective interpersonal skills
  • Accurate
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Judgement
  • Organized

Workplace information

Virtual job

Health benefits

  • Health care plan
  • Disability benefits
  • Dental plan
  • Vision care benefits
  • Paramedical services coverage

Long term benefits

  • Life insurance
  • Registered retirement savings plan (RRSP)

Screening questions

Are you currently legally able to work in Canada?


How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Technical Support Analyst - Systems is part of the following larger National Occupational Classification (NOC).

Interest Codes

User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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