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Alberta Supports Contact Centre

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Job Details

Telephone Service Assistant

Employer

Life Choice Ltd.

Date Posted

June 06, 2024

Languages

English
  • Location Cochrane, AB
  • Earnings $2,700.00 to $2,850.00 monthly (to be negotiated)
  • Work Hours 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Jul 06, 2024
Job Requirements

Employer

Life Choice Ltd.

Languages

English

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Work setting

  • Private sector
  • Urban area
  • General office
  • Health care institution, facility or clinic
  • Retail/wholesale establishment/distribution centre

Tasks

  • Provide basic information to clients and the public
  • Operate switchboard or telephone system
  • Order office supplies
  • Record and relay information
  • Schedule and confirm appointments
  • Maintain work records and logs
  • Perform clerical duties, such as filing and sorting and distributing mail
  • Answer telephone and relay telephone calls and messages
  • Arrange teleconferences
  • Monitor mobile radio or telephone
  • Perform data entry
  • Provide customer service
  • Perform basic bookkeeping tasks

Computer and technology knowledge

  • Electronic scheduler
  • MS Office
  • Accounting software
  • Presentation software
  • Electronic mail
  • MS Excel
  • MS Outlook
  • MS PowerPoint
  • MS Word
  • MS Windows
  • Simply Accounting

Security and safety

  • Basic security clearance
  • Criminal record check

Transportation/travel information

Own transportation

Work conditions and physical capabilities

  • Repetitive tasks
  • Attention to detail
  • Sitting

Personal suitability

  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Screening questions

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?

Experience

2 years to less than 3 years

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits

  • As per collective agreement
  • Bonus
  • Group insurance benefits
  • Life insurance

Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Other benefits
  • Team building opportunities
  • Parking available
  • Travel insurance

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Telephone Service Assistant is part of the following larger National Occupational Classification (NOC).

Interest Codes

Receptionists
SOCIAL

Interest in speaking to greet people and provide information in person and by phone

METHODICAL

Interest in compiling information to schedule appointments for employers; may perform clerical duties such as filing, and collecting and distributing mail and messages; may maintain security access lists

directive

Interest in handling equipment such as telephones and computers; and in directing clients and customers to appropriate contacts and services; and may maintain front desk security

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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