Travel Clerk Supervisor

Employer

Tourland Travel Ltd.

Languages

English

Education

• College/CEGEP
• or equivalent experience

Work setting

Willing to relocate

Tasks

• Perform same duties as workers supervised
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Supervise office and volunteer staff
• Implement price and credits policies
• Develop and implement marketing strategies
• Determine merchandise and services to be sold
• Determine staffing requirements
• Conduct performance reviews
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Locate, select and procure merchandise for resale
• Plan budgets and monitor revenues and expenses
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Plan and organize daily operations
• Evaluate daily operations
• Direct and control daily operations

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Overtime required
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Organized
• Team player

Experience

1 year to less than 2 years